The 'Fine print'

Support and Consultancy Services

When you make a payment for consultative or support services we will use our reasonable endeavors to provide you with information as quickly as possible and to your satisfaction. You will be treated with courtesy.

There are, however, some general provisos:

Not all questions can be resolved in a single call: there may be need for either you or for Enstar to look elsewhere and then return to the question at a later time. You may need to email us supporting information.

As we do not out-source, there may not be a qualified consultant available to assist you at all advertised times. We will respond to your request at the earliest opportunity.

Not all issues can be resolved: you may be trying to do something that is not possible or not practical, either due to a limitation in the software, hardware, protocols, operating systems or a limitation in the Internet itself. Assistance with Disaster Recovery is only provided on a reasonable endeavor basis; depending on the nature of the damage full or even partial data or configuration recovery may not be possible

There are no refunds on consultative or support services even if it is not possible to resolve the questions you are asking or you do not like the advice that you are provided with. You are buying the Consultant's time and attention to your situation.

The service does NOT include remote configuration (i.e. Set-up) of your server. If that is required a separate engagement with full written indemnity for Enstar will be needed. Additional charges beyond scale rate will apply. If remote access is required we ONLY use Windows Remote Desktop or accept an invitation from Join.Me

We do not accept requests to install any third party software.

Consultative services are available during normal office hours (8-5 Eastern), Monday to Friday, excluding public holidays and the period between December 24 and January 1. Your inquiries may be handled by either our USA or our UK office as appropriate. 

LIMITATION OF WARRANTIES AND LIABILITY

Enstar provides its consultative services on a reasonable endeavor basis but can offer no warranty.  To the maximum extent permitted by applicable law, Enstar expressly disclaims any warranty for any advice given. The advice and any related documentation are provided "as is" without warranty of any kind, either express or implied, including, without limitation, the implied warranties of suitability or fitness for a particular purpose. The entire risk arising out of using the advice remains with you. 

NO LIABILITY FOR CONSEQUENTIAL DAMAGES.
To the maximum extent permitted by applicable law, in no event shall Enstar or its suppliers, distributors or agents be liable for any damages whatsoever (including, without limitation, damages for loss of business profit, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of, or inability to use, this advice, even if Enstar has been advised of the possibility of such damages.

RETENTION OF COPYRIGHT and REPRODUCTION OF ADVICE PROVIDED.
Enstar does not provide the recipient of its consultative services any license to reproduce or broadcast in any way any advice or support material provided. Advice is provided on a strictly confidential basis.